The Pankhtech 30 Day Money Back Guarantee protects all headbands purchased from our website.

We are confident that you’ll love our headband, but if you are not satisfied with your purchase, we’ll offer you a full refund* and pick it up from you. Just make sure you keep the box so it can be re-used to send it back.

If you are genuinely unhappy with your purchase and want to return it to us, then you must email support@neuphony.com within 14 days of receiving your bike. Notifications to return cannot be made over the phone.

Headbands MUST be packaged and returned safely in the same packaging used to deliver the headband to you. This includes the packaging of the charger and components. Retain packaging in the event of a return. If the headband incurs damage during transit due to inadequate packaging, Pankhtech reserves the right to charge the customer the cost of replacement of the damaged part or component.

To remain eligible we ask you to adopt a fair usage frame of mind and ensure there is no damage to the headband. Damage caused by improper use will be charged at retail rates. Deductions will be made for scratches and obvious wear & damage as well.

Where a product returned within the 14 day period and a refund is requested, Pankhtech will refund the original product purchase price. The money will be refunded within 14 working days *The following fees and/or charges will not be reimbursed:

Cost to fix any repairs/scratches

We want you to be happy with your purchase, so if you have ANY problems with your new headband and need assistance please mail us at support@neuphony.com and in most cases, we can talk you through any technical issues you might be having.

FAQ